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Airport transfers, taxis and executive cars

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What our customers say

Overall Rating
(694)
"Very easy"
"Excellent Service would defo use again"
"Nice friendly driver who arrived on time and couldnt have been more courteous. Will certainly use again."
"Smooth and great trip"
"Excellant Service from Naveed and enjoyed his company"
Testimonials 4.1/5 based on 694 reviews
"The taxis were cancelled with very short notice, no refund has been issued, no one answers the phone or emails"
"The taxis were cancelled with very short notice, no refund has been issued, no one answers the phone or emails"
"The driver didnt arrive. The company didnt give any pick up details. I tried calling and emailed with no responce. I have followed up twice via email and still no response or refund. Please contact me for resolution before posting negative reviews. Many thanks"
"The driver didnt arrive. The company didnt give any pick up details. I tried calling and emailed with no responce. I have followed up twice via email and still no response or refund. Please contact me for resolution before posting negative reviews. Many thanks"
"Very easy"
"None"
"Excellent Service would defo use again"
"Nice friendly driver who arrived on time and couldnt have been more courteous. Will certainly use again."
"Smooth and great trip"
"After being left stranded without return transport from Royal Ascot (on the busiest day of the year). I had no choice but to try these guys again, with the hope that they would be better this time. They were worst. Despite confiming my booking, and advising me several times when I called that there was no problem and I would receive my driver details 30mins before pickup. Just before pickup they cancelled my booking (again). I now had to reaarnge and pay a premium for several taxis. Consistently poor service - and communications. Please dont use these guys."
"Excellant Service from Naveed and enjoyed his company"
"There was 6 of us getting taxi to races. Driver was late by half hour not ideal when we wanted to be at the venue earlier. He was parked up on the wrong road so we had to walk to him as he said postcode we gave him was wrong although it was the postcode to the resident. Again not ideal when wearing high heels. Kept checking his phone whilst driving so much so my friend had to ask him not to. Didn’t seem to pay attention to road. Pick up was a nightmare! It was a different driver and he was over an hour late. Kept blaming the traffic but this was a known factor as it was the races! Had we known we could have spent more time in the venue. When we phoned to ask how long he kept saying 5mins and that he could see us which not the case. When he did finally pick us he seemed upset with us and it made for an unsettling journey home. I ask as the taxi was over an hour late if we can add 2 drop offs which were on the way to the drop off that was booked as we missed our connecting taxis due to timings being thrown off. He said call the office I phoned office no answer. Called again but was told he would come back to me in 5minutes but never did. I had to chase him but all the mean while missed exit to what would have been first drop off. The driver said he was only taking us to address that was booked in so we gave up on the additional drop offs. The driver passed the address as he said road was shut and we were driving to tell him how residents can access it but he still wouldn’t listen continued to drive further from drop off point. We were a bit scared at this point and threatened to phone police if he didn’t drop pull over to let us out. Honestly what should have been a good day ended up leaving fearing the unknown. One of the worst experiences ever! AVOID using this firm not worth saving the money in comparison to other quotes received!! "
"There was 6 of us getting taxi to races. Driver was late by half hour not ideal when we wanted to be at the venue earlier. He was parked up on the wrong road so we had to walk to him as he said postcode we gave him was wrong although it was the postcode to the resident. Again not ideal when wearing high heels. Kept checking his phone whilst driving so much so my friend had to ask him not to. Didn’t seem to pay attention to road. Pick up was a nightmare! It was a different driver and he was over an hour late. Kept blaming the traffic but this was a known factor as it was the races! Had we known we could have spent more time in the venue. When we phoned to ask how long he kept saying 5mins and that he could see us which not the case. When he did finally pick us he seemed upset with us and it made for an unsettling journey home. I ask as the taxi was over an hour late if we can add 2 drop offs which were on the way to the drop off that was booked as we missed our connecting taxis due to timings being thrown off. He said call the office I phoned office no answer. Called again but was told he would come back to me in 5minutes but never did. I had to chase him but all the mean while missed exit to what would have been first drop off. The driver said he was only taking us to address that was booked in so we gave up on the additional drop offs. The driver passed the address as he said road was shut and we were driving to tell him how residents can access it but he still wouldn’t listen continued to drive further from drop off point. We were a bit scared at this point and threatened to phone police if he didn’t drop pull over to let us out. Honestly what should have been a good day ended up leaving fearing the unknown. One of the worst experiences ever! AVOID using this firm not worth saving the money in comparison to other quotes received!! "
"Great service"
"Excellent service. Transparent payment method. Thanks. "
"Worked out great "
"All perfect"
"He was very good "
"Excellent service, friendly driver. Our thanks!"
"Nice service "
"Was very early for the way down which was good, but then picked us up late and had no real plan of where to meet us. Drove very quickly also. "
"Was 15 mins late. Wasnt an issue though as traffic was bad"
"Very poor experience. Paid extra to have the luxury car but the car was terrible. We pulled into the service station for 5 minutes to use the bathroom because it was a 2 1/2 hour drive and the driver tried to charge us £20 extra for this"
"Excellent trip!"
"Excellent service, smooth driver"
"A very good and smooth experience I definitely recommend him"
"Driver was able to accomodate us despite us arriving 2 hours earlier"
"No show "
"We arrived at 10am as requested. There was no one waiving a sign with our name. I spent the next 2 hours walking up and down the lines of large taxis hoping that somehow I had missed seeing some indication that a driver was maybe looking for us. Eventually we contacted the driver who advised me that he arrived at 9.15 am and, after not seeing us, had driven off. After discussing with head office we hailed 2 taxis to take us to our destination. The fact that I had left my phone on flight mode did not help communication wise. However I am convinced that no taxi awaited us that day in the Queen Victoria Cruise terminal "
"We arrived at 10am as requested. There was no one waiving a sign with our name. I spent the next 2 hours walking up and down the lines of large taxis hoping that somehow I had missed seeing some indication that a driver was maybe looking for us. Eventually we contacted the driver who advised me that he arrived at 9.15 am and, after not seeing us, had driven off. After discussing with head office we hailed 2 taxis to take us to our destination. The fact that I had left my phone on flight mode did not help communication wise. However I am convinced that no taxi awaited us that day in the Queen Victoria Cruise terminal "
"Great service, will use again"
"Overall very good."
"Great experience, driver was on time and very helpful. Also stopped for a bathroom break. "
"Very smooth ride"
"Driver was excellent, polite and punctual, car was a bit dirty"
"Amazing service for a return trip from multiple locations to London for an awards evening!"
"The driver picked his nose for 20 minutes on the outbound trip. On the return trip the driver wanted to negotiate an earlier pick up time due to him fasting. This was not possible as passenger was in meetings. The return journey the driver kept passing wind and therefore passenger opened the window and driver closed it as said it was too windy, I think he was the one with wind! Not impressive when I have sourced your company for my boss."
"Excellent service, thanks. Already tipped driver"
"Excellent service a really lovely professional driver. "
"Fantastic driver, A1 service all round "
" I had an excellent experience with my trip to the airport from Pimlico. I adjusted the pickup time forward, and the driver / Phoenix adapted to it right away and made an earlier pickup. The driver was very courteous and competent and did a great job in London traffic to make his way to the airport. Overall the experience was excellent. Note that I gave the driver a cash tip upon arrival at the airport. Note that I am a US (not UK) resident, but I checked the charity box in case it helps."
"Excellent service! "
"Good"
"Great service. Clean car, arrived early with a very helpful and courteous driver. Will definitely use again!"
"Timely ride, friendly driver. Complimentary water bottles were avaible, which was really nice."
"Child seats requested were not present."
"Driver was lovely and had checked out where we were and waited in a local supermarket car park which was great. Our postcode is on both sides of the road and so he went to the wrong side, despite being given the what3words location which was a pity. The big issue was that the car had something in the back/open boot that rattled most of the journey which did rather drive us all mad. I didn't feel that it was an executive car for which we had paid extra. However seats were comfortable."
"Driver on time."
"The drive was excellent. Very helpful, polite and professional. The van was ok but the door locks kept locking and unlocking and the interior light kept coming on for the entire trip to the airport at 5 am. The doors were all shut properly but obviously and electrical fault with the vehicle "
"He was soo helpful and very understanding "
"driver and car fine but customer service (phone service center, email) very poor. Did not succeed to contact the driver to adjust the pick up time to be earlier. As a result the driver was waiting outside the pick up point , he would have wanted to go earlier , we would have wanted to go earlier - but no success. Next time I will use Addison Lee or some else who has real time tracing and is able to provide the phone contact with the driver. "
"Fantastic service, squeezed in a lot of bags. Would highly recommend."
"Thanks"
"Excellent service again on repeat use with Phoenix. Thank you. "
"Picked up my son and his friends at 5am. Great service and tge driver was excellent"
"Great vehicle, helpful driver - highly recommend!"
"Punctual, polite, safe journey"
"The driver on the way there was so tired he was falling asleep at the wheel and veering from one side of the lane to the other. Driver on the way back was fine. "
"Perfect service. Driver was on time and professional. Clean comfortable Vito van. Will use again "
"."
"Fantastic, will use again "
"Excellent service, polite friendly driver whom drove swiftly and safely. Second time I have used Phoenix this week and I will continue to use them. swansea to heathrow"
"Excellent trip"
"Really good and comfortable "
"Great Service! Very approachable and a nice guy driver"
"Good service"
"Mr. Shah was very patient as he dealt with a detour that made the trip twice the length it should have been. We are very grateful. We did tip him generously at arrival."
"Delighted with the service provided by Taxicode. Our driver arrived in good time and was polite and professional. The best taxi service I have used to date."
"Great 👍 "
"Driver was on time, but the overall experience was poor. I had explicitly shared number of bags and passengers (at time of booking and day before) and he yelled at us in the beginning he couldn’t fit us (we figured it out with the help of our hotel valet). He then insisted we stop on a 2 hour ride for him to go to the bathroom. His driving was chaotic and made us all carsick. Quality of the vehicle and driver was below expectations. "
"Driver was on time, but the overall experience was poor. I had explicitly shared number of bags and passengers (at time of booking and day before) and he yelled at us in the beginning he couldn’t fit us (we figured it out with the help of our hotel valet). He then insisted we stop on a 2 hour ride for him to go to the bathroom. His driving was chaotic and made us all carsick. Quality of the vehicle and driver was below expectations. "
"Got a phone call 7 am Sunday morning asking for 40£ extra or else they would cancel the trip. As we were put on the spot having to reach an airplane a few hours later we had no other choice than to accept. Borderline fraud. The driver was a nice guy though."
"Ali did a really excellent job. Please note: I responded to a text message from Phoenix asking for my address. I gave clear instructions about how to find my house, as the postcode takes a driver to the wrong place. These instructions were not passed on to Ali. He still managed to be on time but had had some trouble finding us and I didn't think that was fair on him. "
"It was the worst experience with your company and will never again to book from your site. I have done the booking and reconfirm through a call with your customer service an hour before my booking and he reconfirmed my booking and yet I receive a cancellation a minute before my trip.?! I was forced to pay double the price due to this hassle your company put me in and still even did not receive a refund on the amount charged to my card yet?! "
"We were glad that we found another driver from another Company because the Booked Transfer did not come! All our Plans where therefore crashed and our Little daughter did not come punctually to her First day of College in the UK what would have been very important for us!! It was a very poor Situation I would never Book Again this Company! "
"We were glad that we found another driver from another Company because the Booked Transfer did not come! All our Plans where therefore crashed and our Little daughter did not come punctually to her First day of College in the UK what would have been very important for us!! It was a very poor Situation I would never Book Again this Company! "
"Great "
"Great service, clean car, lots of space and efficient service, thank you"
"Yemana was great. Went above and beyond to provide great service!!"
"I requested a car to arrive for 4pm, TaxiCode rung me around 5-10mins later to ask if I would accept 4.30pm, to which I replied I would. another 5-10mins after this I received another call from TaxiCode asking would I consider a car for 4.45pm, to which I replied 'no, this is unfortunately too late and I have another company I can go with instead.' I requested a refund twice during this call, but the operator insisted my car would arrive by 4.30pm (I was told they had checked with their manager & available taxi services), but they needed to update the system to show 4.45pm, just in case. I was then assigned a driver & over the next hour told every 20-30mins that my cab was delayed due to heavy traffic. I called taxi code again, asked for a refund and to cancel the cab as the new arrival time was after 5pm (an hour past my original requested time). The operator (Abdullah) was now hugely unhelpful, couldn't direct me to the manager or offer a refund even though I was getting direct updated from the cab company to tell me they were hugely delayed. He said he would ring the company to check the new ETA and get back to me with an update, which he never did. I finally got a call at 5.51pm (1.45+hours after my original time) to let me know the driver had arrived. The passengers I was arranging the journey for had an important event to get to and would've missed it if they'd waited around for this cab. I was also being told that there were road closures on the M25 due to an accident that had happened at 8.50am in the morning (this was past 4pm). I searched online traffic updates and saw this road had been reopened earlier in the day and average traffic wait times were no more than 10-15mins. I would like to get a refund for this journey as I was promised the cab would arrive by 4.45pm. I appreciate there are issues on the day (such as accidents etc), but then the cab company needs to take responsibility for delays and either provide a cab that is closer or offer a refund when they're unable to meet the requested time slot."
"Good service"
"Excellent service - highly recommended. "
"Great service"
"I've requested a refund 2 days ago, can someone call me back? 07795 161490 Thanks Ruth "
"driver stopped halfway through to use the bathroom left in car alone"
"Driver was very courteous and professional "
"Great service!"
"He was very nice and journey went smooth, even allowed us to stop to go to the toilet."
"amazing service "
"amazing service"
"Although the driver was late, his efforts got us to the train station on time, so overall happy with the service provided."
"Very good service."
"Naveed was excellent. He was on time and we had a smooth ride from the port to our hotel."
"Great taxi experience. Thanks!"
"excellent service "
"The driver was excellent. The communication with Taxicode not very good. "
"Good service"
"The driver was on time. The vehicule was the one we booked. I recommanded this company ;)"
"It was a pleasant experience and a very smooth one in that "
" My friend left a tip, but I don’t know the amount. The driver was extremely nice and ride was excellent."
"Helped make the day go really well. On time (early) and very helpfully getting close to the venue. Cracking day started well."
"Only 7 seats on the journey to Twickenham. 8 on thecway back."
"Great"
"Very professional "
"Good"
"Very pro driver. I recommend this service."
"Naveed was one of the nicest kindest people I have ever met....he was gracious, kind and very efficient. It was a pleasure to have met him. Thank you"
"Traffic conditions we were told"
"All good, thanks"
"Driver was 15 minutes late and also the car was too small to what I ordered and paid for... not a great first experience! "
"Na"
"Great Service "
"I made a mistake on the booking using the departure date, not the arrival date, so we arrived one day later!"
"Excellent service!"
"Would use the company again, thanks."
"Fantastic driver. Prompt and courteous. Will use this service again in the future."
"Good driver."
"Excellent"
"Highly recommend Naveed! Was such a lovely man and kept us all entertained!! He was great and will defiantly be using him again!! "
"Thanks!"
"Thanks!"
"The plane was late and we had several problems. We asked to the driver to bring us to oxford street instead of the second destination indicated in the voucher and we have been asked to pay 25£ more. "
"It was a nice experience and the the trip was great"
"Always quick response and very helpful and polite."
"Brilliant experience very friendly driver "
"I had a terrible overall experience booking with the company as the system glitched and resolving this was incredibly taxing and so will likely not use the service again. The driver was polite and pleasant but i feel too a convoluted journey back. We had requested a child seat and this was not given nor at any point indicated that it wouldn't be."
"I had a terrible overall experience booking with the company as the system glitched and resolving this was incredibly taxing and so will likely not use the service again. The driver was polite and pleasant but i feel too a convoluted journey back. We had requested a child seat and this was not given nor at any point indicated that it wouldn't be."
"Excellent service "
"He was a friendly and nice guy. But the delay was 1:15 minutes in picking me up. Not good! I did buy him coffee and something to eat as he had to stop for gas too! I also gave him a 10 pound tip."
"He was a friendly and nice guy. But the delay was 1:15 minutes in picking me up. Not good! I did buy him coffee and something to eat as he had to stop for gas too! I also gave him a 10 pound tip."
"Unfortunately the driver arrived late. Though the company did keep me informed of the delay, where they stated there was a traffic jam. However, a member of our team looked up the area where they stated he was like and it did not show any traffic. Regardless, the ride was nice and the team arrived safe and sound."
"Excellent service"
"The driver was 45minites late having lied to us when we called him. We missed the Eurostar train and had rebook the train and a follow-on train. Our day ended up 14 hours of traveling and stress, 2 pensioners 71 and 72 years of age, a 3-year-old child and mother, 9- and 12-year-old boys. We ordered a booster seat that was not supplied. The driver spent most of his time on the phone and we will be suing for damages. "
"Excellent service. I couldn't falt it. I would definitely hire a taxi with you again."
"My car was cancelled at 9:30 pm before my 6:30am pick up. I had to scrabble to find another ride at the last minute. I was very very disappointed. No explanation was given for the late cancellation. "
"The driver was supposed to arrive at 4pm. The office phoned at 3:45 to say he would be 15-20 mins late. At 16:30 he still was not there. When I phoned they said he was stuck in traffic and would be another 15 minutes. At 16:45, I phoned again as he was still not there. The office told me 5-7 minutes and put me in touch with the driver, who sent me his location. I could see on google Maps he was still 15 minutes away. When he finally arrived 15 17:05 he told me it took him 2 hours to get from Putney to Bank, which is no surprise on a weekday. They would have been able to see online how long their journey would take them, but they accepted the job anyway. I was 1 hour late to a work obligation. I would like a refund for this journey."
"the driver was charming. drove well and safely. we felt very comfortale in his presence and with his driving"
"He hit a road closures "
"Great service, on time, personable and professional"
"No comment "
"Always on time, very communicative, great manners, so far very good service and a pleasure to work with them"
"Excellent service from Naveed Darr, a truly caring gentleman."
"Top level service, great communication and always very reasonable prices.The driver arrived on time, he was polite, professional and helpful.The car was comfortable and clean. Also, customer service was really helpful and they provided us all the necessary info, anytime during the day. Highly recommend. Thank you so much for your service."
"Excellent service, Very Very Supportive and cooperative Team. I forget my wallet the car that they return. They save it and return me . Hats off to you guys. Highly recommended phoenix-cars Thanks"
"Smaller than expected for amount of luggage and passengers. "
"Great communication. very helpful lovely manners"
"The day before the ride we asked to get picked up an hour earlier. The driver did not see that in a timely fashion."
"it was a very good service. the taxi was a bit smaller than we thought it would be"
"Reliable service. Thank you."
"The driver didn’t come at the time scheduled, and I was asked to arrange an alternative provider!"
"The driver didn’t come at the time scheduled, and I was asked to arrange an alternative provider!"
"Excellent service from phoenix cars"
"The car did not arrive and when I called their number they said they didn’t have a booking in my name or with the reference code you supplied. "
"The car did not arrive and when I called their number they said they didn’t have a booking in my name or with the reference code you supplied. "
"He said our postcode did not exist! How house was built in 1970 and everyone else can find the postcode! Also he was uninsured as he had three warning lights on his dash. This invalidates your insurance if you have an accident. "
"Very good "
"Good amazing service "
"Polite driver. Arrived on time and got us to destination on time. Driver very good on keeping in contact with us. "
"He was running late and then couldn’t find us. Also the price for this trip has increased from £155 in Feb to £214 ! I know fuel has gone up a little but an increase of £60 in just the last 5 months is daylight robbery!"
"He was running late and then couldn’t find us. Also the price for this trip has increased from £155 in Feb to £214 ! I know fuel has gone up a little but an increase of £60 in just the last 5 months is daylight robbery!"
"-"
"Driver was in the drop off point for arrivals, not the end of the world walking out of the airport."
"I had been very forthcoming about my luggage type and quantity when I booked the taxi. I had called in twice to confirm that my bag would fit in the type of car provided and was told that if the trip had been accepted then there was no problem with luggage. This was when i made the original booking approx 2 weeks before the journey. I was then called on my way to the airport stating that I had too much luggage and I would need to upgrade my car to accommodate at a cost of 50 pounds. I explained that i had 2 x conversations and an email thread regarding this subject but at that point I was close to take off and it was too late to make alternate arrangements. The Taxi driver was nice and professional however a little late (15 min). I would still like to leave a tip for him but will wait until a receive a response to this message. Awaiting reply, Sam Adams"
"I had been very forthcoming about my luggage type and quantity when I booked the taxi. I had called in twice to confirm that my bag would fit in the type of car provided and was told that if the trip had been accepted then there was no problem with luggage. This was when i made the original booking approx 2 weeks before the journey. I was then called on my way to the airport stating that I had too much luggage and I would need to upgrade my car to accommodate at a cost of 50 pounds. I explained that i had 2 x conversations and an email thread regarding this subject but at that point I was close to take off and it was too late to make alternate arrangements. The Taxi driver was nice and professional however a little late (15 min). I would still like to leave a tip for him but will wait until a receive a response to this message. Awaiting reply, Sam Adams"
"Helpful driver. Confirmed journey the day before which was helpful. No complaints."
"Excellent experience - very nice accomodating driver"
"Driver seemed distracted at times and was on calls / checking emails a lot of the time. This lead to him driving well below speed limit at times due to the distractions. Driver was pleasant and had water / snacks but it was not safe for him to be so distracted by his phone so much which we were not impressed with"
"Driver was very polite and friendly. Tge journey was comfortable. Would use again "
"Excellent - reliable - comfortable I have to say having read some feedback I was dubious - but got confirmation of the booking with taxi firm details a week before - and Phoenix Taxi’s we’re very helpful with pre collection information- had a call back to confirm what I’d confirmed and taxi drive called prior to arrival - lovely safe, smooth, timely journey - really would recommend "
"Very friendly and polite driver! Journey time long and hot due to traffic conditions and weather and nothing driver could really do about it! ! Very good communication. Comfortable minibus. "
"great driver, great service "
"Excellent service"
"Fantastic service!!! "
"Great"
"Great service "
"Out flight from the US was delayed for seceral hours and i did all i could to explain we needed a later pick up time. Unfortunately i received bo conformation until 10 minutes before the new pick up time and by then made other arrangements. I request a full refund please."
"Great service, will definitely use again"
"The driver was over 30 min late and we almost missed our flight. The vehicle condition was not what was described (smelled and dirty). He was unprofessional and said that he checked in the evening and should have only taken 45 min to arrive. Our pick up time was 9:45am and he should have considered london traffic. He then drove in an unsafe manner once at the motorway. After what it seemed like side streets taken to Gatwick. Beware and do not use this service!!"
"The driver was over 30 min late and we almost missed our flight. The vehicle condition was not what was described (smelled and dirty). He was unprofessional and said that he checked in the evening and should have only taken 45 min to arrive. Our pick up time was 9:45am and he should have considered london traffic. He then drove in an unsafe manner once at the motorway. After what it seemed like side streets taken to Gatwick. Beware and do not use this service!!"
"All good"
"Excellent service."
"The vehicle is clean and tidy"
"Driver was excellent, very pleasant and the vehicle was spotless. "
"Really nice trip"
"Our party of six has a lot of luggages, the 8 seater minivan accommodates all. The seats are comfortable. "
"Two cars were dispatched for my booking- which created a lot of confusion and unnecessary phone calls with the office. I first received a call from Phoenix cars - driver name ?Laveed (Reg ending with Y18AWM) more than an hour before the booking time to meet. He did not park to meet and greet, just circling around the terminal to avoid paying for parking presumably. No text details of the car or driver received. He just verbally gave me his car reg on the phone and told us to wait outside until he came back. it was difficult to communicate with intermittent phone signals, and he asked for the colour of our clothes for recognition. His manners appeared quite rude. His driving was quite unsteady and and distracted, often not keeping straight in a lane in the motorway. On arrival he wanted to use our toilet for religious purposes “as he was fasting” and proceeded to use a pair of our slippers at home! We were less than impressed with the service provided."
"Horrible service, late driver even though I booked the trip a week in advance, wrong car sent, he even didn’t have the right destination address even though I clearly included it.. never using this service again "
"It was great thank you "
"Tip given in Person "
"The driver was really nice and the journey was fine. My only slight small issue was it wasn’t a v class and inside wasn’t as clean as I would have hoped considering I paid extra for a nicer vehicle. As I said, it was all fine I would just consider again paying the extra. "
"Driver 1 hour late. Phoenix cars disorganised "
"Excellent "
"Good service as usual"
"Smooth ride"
"Driver was around an hour late, shut the door in front of me as I tried to get In and didn’t know where we where going even though I gave the address in advance "
"Driver was around an hour late, shut the door in front of me as I tried to get In and didn’t know where we where going even though I gave the address in advance "
"Great service! and vey convenient and easy to book"
"Nice service "
"have paid for a bigger car, but the company Taxicode has appointed to fulfill the request has sent a smaller car. As it was too late (10.30pm), we had no option but to accept it. I flagged this to Taxicode, but they have not been able to sort out the issue so far (approx. 4 weeks after flagging it). I do not recommend using Taxicode, as my experience was a poor one - I have paid more for a poorer service, while in my booking I have paid extra for the comfort, but the requirements were ignored, and my extra money never returned. Disappointing."
"GOOD"
"Polite professional and courteous "
"Traffic and road works on M3 from London. But arrived at destination just in time and driver was very helpful throughout - waiting for me too ."
"Really good experience"
"Great Drive, thanks. "
"Driver didn't turn up. Waited 45 minutes, tried ringing the contact number supplied but no answer. Was unable to recieve e mails but when we did later, found an e mail cancelling our booking sent 15 minutes before the pick up time. Had to walk 1.5 miles to nearest train station only to find trains were not running. Reason for booking taxi was I have just had a knee operation. Then waited another hour and a half for a family member to drive the 45 miles to pick us up. To add one final insult, a £5 voucher was offered in compensation to be used against our next booking."
"I booked a people carrier to take 6 people from Maldon, Essex to Twickenham rugby stadium. The outbound driver arrived on time and was very good. However, the driver assigned (if indeed he was) did not show up to collect us for the return journey leaving us stranded in Twickenham in the very cold weather. Consequently, I would not touch this company again with a barge pole!"
"Taxi cancelled without phone call, text or email. No refund received either so will be initiating charge back."
"Good prompt service very satisfactory. We already tipped him!"
"Very efficient, helpful service. Would highly recommend!"
"Great driver "
"On time. Polite driver "
"I am so happy with the service, excellent driver and a comfortable ride. "
"The whole experience was dreadful- the driver was 20 mins late, the child car seats requested were not provided, the one provided was not safely attached and the driver was unaware of how to install it. The other child seat was a booster seat for 4years plus and therefore inherently dangerous for our 2 year old. The drivers solution was that he would drive carefully- heaven knows how he drives normally. We had to take the taxi as he left us no time to make other arrangements. I am DISGUSTED by the service and will never use you again. I was contacted to ask why I had called and informed your customer service person of all these issues and that I wanted a complete refund. He simply told me to email what had happened even though I had just gone through it all. I have done this and received no further contact."
"The driver apparently had an accident 15 mi utes before arrival time. A replacement was offered but would not arrive for another 30 to 45 minutes. "
"Amazing service with no problems at all. You forget that most people only leave a review when unhappy. Ours was a fantastic experience. They picked up all family members from the airport with no hassle even though none of of my family members had a working mobile. Brought in comfort to our house with no problems. Thank you, I will definitely be using you again. A++ "
"Both taxis on time, and changed pick up location day before without any trouble. Thank you for all your help and good service! "
"Excellent service. Both drivers were on time and very polite. Would definitely use again. Thank you!"
"Driver was on time, friendly and even came earlier when we requested it. Thank you so much😊 will definitely use again in the future"
"On time, helpful packing and unpacking baggage. Lots of room in the vehicle and an easy and comfortable journey. "
"Great reliable service and very easy to book"
"Very good trip, driver excellent, would definitely book him again! Left him a cash tip, very happy with the experience !"
"Not too sure? But he was very pleasant when he arrived and was an excellent driver. "
"To ensure a great travel experience, we chose to pay extra, and book the “Best Luxury”-package, with free wi-fi, water and a high-end vehicle suitable for 8 persons. The car was +30 min. late in airport. The driver had to check the waterlevel on car before driving. Apparently, we had to take the slow road due to traffic, resulting in a +2 hour drive. The driver was reluctant to stop for a short toilet break until he himself had to go. He also used the break to check the waterlevel on the car again. On the way to the hotel, the driver suggests that we amend the return journey, from 2 pm to 1 pm to avoid any problems with traffic. He calls the Head Office to let them know, that we are interested in amending the booking. We are informed that the Head Office will call us the following day in order to confirm - directly with us, that we have an interest in amending the return booking. The Head Office never called us, and did not pick up when we tried calling them. Sunday morning we called the Head Office to confirm that we wanted to change the pick-up time. They informed us, that they can make the change, but cannot guarantee the driver to be there exactly at 1pm, since he has to drop off another customer and might be delayed by traffic. They suggest he might be up to 15-20 minutes late, and we agree that it is acceptable. The driver who picked us up Friday from the airport calls us shortly after to tell us, that traffic is normal, so the original pick-up time at 2 pm will be ok for us to make it on time. We inform him, that we have arranged a change in pick up time with the Head Office, and would like to stick to the new time slot. He further informs us that he has not been assigned to that particular pick up, and thus will speak to the Head Office. As the time slot HAS indeed now been confirmed with the Head Office we believe that all is in order for a pick up at 1pm (with a max of a possible 20 mins delay). To ensure all is in order, we are ready outside the hotel at 12:50noon waiting for the pick-up. We regret to inform you that at 1:20pm a car has not yet arrived, why we try to call the Head Office to ask how soon the car will arrive at the hotel. Unfortunately, no one ever picks up the phone. We try to call Phoenix Cars non-stop for 30 minutes using different phone lines + leaving several voice messages urging to call us back. We then call Taxicode who tells us to keep calling – they will try as well. Still with no luck. In order to get in touch with ANYONE – we, at 1:40 pm call the driver (taking us from the airport on Friday 14 Jan). He informs us that he has to drop off another client and can pick us up at 2:20 pm. At 2:30 pm, we call him again asking how far out he is, he replies that expects to arrive in no more than 5 minutes. The car finally shows up at 2:45 pm. Almost 2 hours later than expected AND now 45 minutes later than what was originally booked! The driver insures us, that there will be no problem arriving at the airport on time – even though we inform him, that our flight departs at 5:10 pm, we have to drop-off large suitcases and that we are traveling with children. As arrival time in Copenhagen was set for 8pm-ish, it was imperative that we had time to have – well at least the children – dinner at the airport. Before departing from the hotel once again we notice that the driver has to fill water on the car and he informs us, that the engine has a problem with overheating. Due to this issue we can at no point exceed more than 45 mph resulting in, the M25 is off limits. We therefor had to take the slower route through the city to Gatwick – still not going faster than 45 mph. This resulting in a trip being further 20 mins delayed than if the car had been operational. We suspect this to be the reason for him taking the slow route from the airport to the city at our arrival trip. We finally arrive at the airport at 4:20 pm, leaving us less than 50 minutes to leave our luggage (luggage drop closes at 4.30), get through security, go to the gate and board the plane. That timeframe left no room for food at all! Not to mention we had to run ask for permission to skip queues several times. To sum up we ended up waiting for the car for more than 2h 15 min. (1h 15m if we only look at the original booking). The Head Office was almost unreachable. The car was in bad shape. It resulted in a stressful and unpleasant experience traveling with Phoenix Cars. Since we definitely did not get a VIP vehicle or service, I expect to get the difference of £40 between the “cheapest price” and the “Best Luxury” package refunded – at least!"
"Driver is very good."
"I will never use your company ever again. You ruined our day. I have had so many drivers in the past, I’ve never been left to wait or had to chase. Will never recommend. "
"I will never use your company ever again. You ruined our day. I have had so many drivers in the past, I’ve never been left to wait or had to chase. Will never recommend. "
"Really good "
"it was good experience and driver was good as well. "
"Great driver, very helpful"
"I had requested this trip to be cancelled and nobody took action ! Very poor and unprofessional service. Please refund immediately !"
"Driver could not have been more helpful and polite. "
"Thanks!"
"All good"
"Great great service. Husain was fantastic."
"He couldn’t find the pick up address"
"Great service"
"Thanks. I'll look to book again with you. "
"I had a phone call 10 minutes before the taxi was due to say the original vehicle had brake problems but a replacement had been organised and would be about 15-20 minutes late. This was clearly nonsense as the driver phoned about 20 minutes later to say he was 28 minutes away. This was part of a pattern of poor communication with phones going unanswered, no response to voice messages, and the ridiculous charge of £10 to amend a pick up time. A promised confirmatory email from the taxi firm (Phoenix taxis) and when I phoned to ensure all was in order, when I eventually got a response on the third phone number I found the response didn’t give me much faith in what would happen and that proved correct. Certainly wouldn’t use Taxicode again."
"I ordered and paid for, a Mercedes Vito Executive as my party consiststed of 4 large people, two over 20 stone, so we wanted to be comfortable knowing our journey could take up to two hours. You sent us a Volkswagon Cady! To be fair, the driver knew nothing of this and he was very proffesional and understood the problem, but it was too late to arrange any other transport. I expected to get the vehicle I ordered. I would therefore be gratefull for a refund for having to squash into a smaller vehicle."
"Very friendly, arrived early and was super helpful with loading the bags! "
"All good! "
"Excellent service. Driver was very courteous, on time and safe. The vehicle was as we required. I would recommend the service. This can be published, anonymously. "
"We received a call 20mins before pick-up stating that the V-Class had broken down and that only a smaller car would be provided. No reduction in price was offered for the reduced car and so we cancelled the booking. We are now awaiting out full refund"
"Amazing service thank you"
"Will use again "
"I paid extra service for an executive car (leather seats, driver in a suit) and meet and greet in arrivals. I was called at the time I had booked by the driver who asked me to wait for him outside the front of the airport at departures (not arrival hall) because he did not want to pay for the car park. He arrived 20 minutes later in a tracksuit and minivan. I paid over £200 for this journey and did not get the level of service I paid for. Very disappointed with Taxicode. This is not the fault of Phoenix Cars or the driver who was a nice guy but clearly had been booked for the wrong job."
"I paid extra service for an executive car (leather seats, driver in a suit) and meet and greet in arrivals. I was called at the time I had booked by the driver who asked me to wait for him outside the front of the airport at departures (not arrival hall) because he did not want to pay for the car park. He arrived 20 minutes later in a tracksuit and minivan. I paid over £200 for this journey and did not get the level of service I paid for. Very disappointed with Taxicode. This is not the fault of Phoenix Cars or the driver who was a nice guy but clearly had been booked for the wrong job."
"Thank you for your good service "
"Amazing service! Highly recomend! "
"heavy traffic in local area."
"I am really very dissapointed with the service. I booked the car in advance, more than 48 hours in advance. I booked the car for 4 pm and at 4:10 as we couldn´t find the driver, we call him, and he told us that he didn´t have the fight number. This is your fault as I fill the flight number in the reservation form. Anyway I booked the car for 4pm so I don´t know why he needed the flight number. They told us that he would arrive in 10 minutes. But then, he called us and told us that there were a lot of traffic and he wolud be at 5. Finally he arrived at 5:10pm. He didn´t go to the terminal, we had to go to the car park. We arrived to norwich at night. One of my sons had to go to University and arrive late in the night, being difficult for him to meet people to help him. I want to be refund for all these inconveniences. I paid a very high amount for a service that I never received. I will be waiting for you answer. regards, Marcela Tevini "
"Hello, I had a Taxi booked in for 8:30am today. I received a call at 8:20am from the office, stating that the driver has been changed and that the new driver is going to be 10/15 minutes late. It’s 10:06am right now and we are still waiting for the driver to show up. I can understand that sometime things happen and it can cause delays. However we have been waiting for over 1 h 30 minutes outside in the rain. This is a formal complaint to you regarding our issue because I believe I have the right to complain about this as I paid for a service which is not being delivered in a timely manner. I’m not sure how you sort this out in the company but I would like some resolution on this. We have been waiting since 8:30am, so hopefully you can understand my frustration regarding this situation In addition to the other email, we were promised a Mercedes V-class as I paid extra for a luxury transit car, it was to my disappointment when I got a Volkswagen and a Ford when we were promised a Mercedes V-class via Taxicode. I’m not sure if this is something that was done deliberately but I just wanted to make sure that you knew that we as a collective found the service somewhat poor. Regarding this situation please do keep me updated via email as my work schedule will not allow me to answer any calls. Hopefully you could see my issues with todays trip and why we are frustrated. We technically paid for a faulty service."
"Nice comfortable journey"
"really great!"
"The driver is polite and on-time. He also helps us to bring bulk luggages. "
"Perfect. Thanks "
"Good thanks"
"Firstly I ordered a V class Mercedes not a Ford Van For my outgoing trip, NOT IMPRESSED Its buy a Rolls and getting a scoda. Return trip I get a Vito van and driver was 1.5 hrs Late. Not impressed at all to say the least. "
"Very polite and helpful driver who drove carefully and smoothly. Thank you "
"Very good minibus and driver was lovely"
"Driver was good but taxi firm communication was not good. "
"Great driver."
"red cars cancelled my journey and said they would refund never got refund will never use this service again "
"Unfortunately, I received a call from the driver trying to pay twenty pounds more to change the type of car to a suv, under the pretext that the luggage may not be enough for the Mercedes E, despite my refusal. After that, I receive another call from someone claiming that he is from the company and I must pay twenty pounds more because the driver will take me to a large car that accommodates 7 people Although I did not choose this type of car, and after the driver arrived to take us to the airport, he was driving badly using sudden brakes"
"Really good service, on time and the driver was absolutely brilliant!"
"Arrived late, unable to contact him, communication was terrible. The vehicle was absolutely not luxury in any way. Will not be using again."
"Asked for pick up at 7.40 giving an hour for immigration and luggage. Flight was delayed, family got out at 8.20 to find no driver as first had left. Firm dispatched another driver, in a non Mercedes van on chasing. This driver was, fine, but given I paid for a certain vehicle and the additional delay, I'm not happy overall. "
"n/a"
"It may of been a 8 seater but it was only set up for 6 as the day before when I was contacted I told then that only 6 were traveling.The driver offered to take us all onto the venue but couldn't fit the 7th person in which was the original person that should of been traveling with us but she had already gone ahead the day before."
"Over an hour late. Got excuses from the taxi company that they tried to call me to confirm flight details - made out it was all my fault. Utter rubbish. Terrible service. "
"We didn’t get the car we paid for which we paid extra to have. The car also had no Bluetooth so we couldn’t play music. Overall very disappointing and would like some money back. "
"We didn’t get the car we paid for which we paid extra to have. The car also had no Bluetooth so we couldn’t play music. Overall very disappointing and would like some money back. "
"1 hour 30 min late arriving however this was due to the M4 being closed , journey took 5 hours. Vehicle was OK but a Ford instead of Mercedes "
"Fantastic driver and what a great service! Thank you"
"Car was not clean, driver was not friendly and the way he drove was so disturbing, the car i chose didn’t come. I chose v class, i got the vito. "
"Our driver Nishit was an absolute delight and I would definitely be in contact with him again when I need a taxi service - thanks so much to him, he made our trip so easy!"
"Naveed rang to say he would be 5 min late , excellent service thank you."
"i didn't make the journey as the driver didn't turn up. This exceptionally bad service from both Taxicode and Phoenix cars,."
"I was surprised not to recieve the Mercedes V Class as ordered. The driver was friendly though and although a little late collecting we got there on time and he was on time to collect"
"Great service, many thanks"
"The driver and trip was perfect. However the customer service after the booking was made was poor. I tried to contact the company by phone a couple of times to discuss the booking and make changes but the phone was rarely answered nor could I discuss the trip with anyone sensible. Consequently I paid an excess charge compared to other taxi firms because the mileage was not reviewed. "
"Due to unforeseen circumstances my trip was unable to complete"
"Driver arrived over an hour late to pick us up from Silverstone "
"Driver arrived over an hour late to pick us up from Silverstone "
"Everything was fine we arrived slightly earlier so the driver did well to collect us"
"Driver extremely helpful and friendly."
"Delivered as promised!"
"Very good and efficient service."
"I very specifically booked the Merc V-class and was surprised when the driver turned up with a Ford (?) equivalent. It just did not seem that VIP (what was booked) and did not have, at least easily visible, things like the water, etc. available. That said the driver was on time, we got to our destination on time. The driver picked us up on time - all expectations met with regards to timing. "
"I very specifically booked the Merc V-class and was surprised when the driver turned up with a Ford (?) equivalent. It just did not seem that VIP (what was booked) and did not have, at least easily visible, things like the water, etc. available. That said the driver was on time, we got to our destination on time. The driver picked us up on time - all expectations met with regards to timing. "
"Great service! Definitely recommend!"
"Nice man. "
"Driver was over an hour late and then refused to stick to agreed drop off points"
"Driver was over an hour late and then refused to stick to agreed drop off points"
"Such amazing service !!"
"Very punctual and helpful"
"It would be great to get a call or text earlier in the day to confirm that driver en route. And a text with drivers mobile 30 minutes before. "
"Really useful and friendly driver"
"Navid was delightful and couldn't have been more helpful - his driving helped make a special occasion even more special for us all. The Taxicode booking service was easy to use, transparent and provided us with clear, competitive pricing. Information provided was excellent."
"Thank you so much, excellent driver and convenient drive but it was a 6 seater rather than 8 seater I feel this should be noted somewhere. Thanks again!"
"AMAZING SERVICE! TOP DRIVER"
"Driver arrived early and ready for us no hassle and we were on our way "
"The driver was late and he refused to leave because his head office hadn't provided him with additional information for an en-route pick-up. Our car was booked for 7:20 and he wasn't on the road until 8. This service was for a bridal party and he just added unnecessary delay and stress. He also proceeded to use toilet facilities at any given opportunity adding yet more time to our journey. To add insult too injury he tried to be funny by playing a flute and telling us about his YouTube videos. This was the most unprofessional service I've had from a driver. I certainly wouldn't recommend. "
"Very good 👍🏻"
"n/a"
"Will definitely be using again "
"Excellent service "
"Traffic Car was not pristine clean "
"Amazing driver "
"Very professional and friendly!"
"very good service"
"Our driver was brilliant, however the company themselves were less than satisfactory. Our driver was an hour late picking us up, as he was caught up in the bank holiday traffic. However, he called us beforehand and was very apologetic and couldn't do enough to help us load-in upon arrival. We still arrived at our destination on time. The return journey is where things began to go awry. Due to an event running late we asked our driver directly if he would mind coming a little later to pick us up, which was no problem. We agreed a new time, and a small amount of compensation for his patience. 45 minutes after he was due to arrive, Phoenix Cars finally called me and were refusing to let him come to pick us up unless we paid £100. They also refused to send another driver. 3am, and stuck in south London, 85 miles from home, even though we had prepaid £200+ for the trip. Thankfully, after calling the driver personally, he agreed to come and pick us up regardless, and we eventually got home. Not a peep further from Phoenix Cars after all this. And they were certainly rude and aggressive on the phone when I did managed to speak with them. Wonderful, helpful, polite driver, and a very safe and comfortable trip. But as a company, terrible."
"Lovely driver and ride down. Traffic was awful but that was not his fault! "
"Great service all round. Nice that the driver contacted me beforehand and was easy going with a group of lads. "
"All went very smoothly "
"Perfect"
"It was a very professional service. Vehicle was on time and Driver was very welcoming and interactive. Enjoyed the ride and reached on time."
"THANKS"
"Excellent driver, very helpful and good driver. Excellent clean and new vehicle. Flexible- picked us up 30 minutes early on request. Many thanks "
"Professional driver. Responsive company "
"Was called on the morning to say my taxi would arrive 10-15 minutes late. Taxi arrived 35 minutes late and TaxiCode did not pick up any calls. No contact with direct driver available. "
"My driver and his Boss were outstanding. I am impressed. "
"Driver arrived 40 mins late."
"Both drivers were very helpful - IMO was travelling with a child and would recommend them to families with small children "
"Good service. "
"The driver was arriving from London and he ran into some traffic using an unavoidable delay. This did not negatively affect my journey."
"Very good service very happy "
"Absolutely delighted with the service of Phoenix Cars, especially the lovely driver who drove my dad from Blackpool to Basingstoke yesterday. Despite a very long journey, he was kind and cheerful throughout. The man I spoke to in the office was brilliant too - helpful, patient and understanding. 100% happy and I would thoroughly recommend them. "
"Very good service "
"Great service. Gave cash tip."
"The driver was prompt, extremely well-presented and professional! There was relaxing music for our early hours journey and I felt very safe. "
"Overall experience as okay."
"So far so good"
"Driver was late due to snow"
"Thank you "
"Everything went as planned. Good experience."
"Na"
"Delay due to weather. "
"Good and nice communication and prices "
"Very reliable service "
"Comfortable journey"
"The driver was friendly, until he didn't follow the sat-nav instructions, leading to him missing a turning, then missing the turning to correct his mistake and then taking us 15 minutes out of our way. When asked about this, he tried to claim a road closure and was rather rude about it. Also, we specifically ordered a Mercedes Viano, and what arrived was a Ford Transit. We ordered the Viano for comfort, instead we got a construction worker transporter. This was the first and last time of using Taxicode. "
"My Taxi Driver (Zahir) was amazing!!! Couldn’t of asked for a friendly taxi driver. Very helpful. Nothing was to much trouble. "
"The overall experience wasn't pleasant "
"The driver arrive earlier than the time I booked. He arrived at 8.50 AM instead of being there at 9.15 am"
"Excellent experience "
"The driver said he arrived earlier than the agreed time and want to charge money for it also he did not come and do meet and Great as we agreed so we were completely loss worse service ever , will not recommend to anyone "
"Perfect, punctual and fast"
"We had an issue regarding connecting with our driver at the terminal. No ones fault just a communication issue due to no active phone. Was hoping to easily spot a sign with our name on it. We were early and we could not find him until the very last minute which was very stressful. "
"Unable to get through to taxi company...tried several times but was always busy! Driver patient and helpful"
"Very friendly, helpful driver. Would use again and recommend without hesitation."
"Excellent "
"so pickup driver was early but waited and was polite and picked up and drove well - if return was same you would have had a good rating at v least return was bad - driver complained that he was waiting since 9:00 not my problem as booked for 9;30 , constantly complained - drive back was not good went inot hard shoulder twice and numerous flashes and horns other times from drivers trying to pass understand was wet and rainy but seriously seemed to be dazzled by headlights - had v class to and ford on return "
"Faisal was excellent very accommodating and patient given that we had all had a few drinks and were in good spirits. Excellent representative of your company."
"The driver, Navreed, was extremely helpful. It was a very smooth ride."
"Excellent service, great driver, I will use them again."
"Excellent service. "
"Just brilliant !! Even came early to take account of the weather "
"Very good service "
"Excellent driver ! Highly recommend "
"Efficient process end to end"
"I have reserved a Van (7 seats) for 2 passengers. At the last minutes w have offered a lift to another friend but once arrived in front of the Van ,driver refused! We did reserved for 2 passengers and there has been nothing to do to have our friend on with us. We had to leave her there and left with the van half empty. Why? Also Please note that we are boarding students living in the same school going home for the weekend. "
"Very good "
"Driver difficult to deal with. Booked a Mercedes but got a Ford. Driver barely agreed to stop to buy food because of time, then we arrived 1 hour earlier than his estimate time. I hate to be asked for a tip, especially when booking Executive. I can’t recommend to others."
"Driver was very helpful with luggage, on time and the journey was smooth."
"The driver and the vehicle were great, highly recommended. As a lesson learned, I recommend that drivers check road status the day before, especially for longer journeys. We were 30 minutes late arriving at the airport due to the M4 being closed for planned maintenance. Avoidable delay. However, great service overall and will use again."
"Great service as they immediately accommodated my request to change the pick up time when my flight was delayed. Clean, high quality car."
"Driver was on time and he aware about our requirements of luggage etc and it was well accumulated"
"The driver was a gentleman and was very receptive to our music requests. The weather did not make for a great journey but nobody can control that. Thanks Taxicode."
"Driver was very proactive , be was at the airport earlier than schedule and was very very warm and helpful."
"Good service , professional driver , will use again "
"I was very displeased with the service provided. My husband paid for a Mercedes v class X 1 and instead I was picked up in a ford van. My air port assistant was Calling this company from 6am on my arrival date and no response. My flight arrived and I was literally sitting in the terminal waiting for the driver. In the initial booking my husband made an error with pick up time however, I was contacted by the company and I gave them my flight details so therefore the flight should’ve been tracked to find out what time I’d be arriving. And in fact I gave the phone number provided to my airport assistant and she was calling and no one answered. "
"I was very displeased with the service provided. My husband paid for a Mercedes v class X 1 and instead I was picked up in a ford van. My air port assistant was Calling this company from 6am on my arrival date and no response. My flight arrived and I was literally sitting in the terminal waiting for the driver. In the initial booking my husband made an error with pick up time however, I was contacted by the company and I gave them my flight details so therefore the flight should’ve been tracked to find out what time I’d be arriving. And in fact I gave the phone number provided to my airport assistant and she was calling and no one answered. "
"Everything was great... Thanks. "
"Very helpful and friendly."
"The driver was professional and on time. "
"The driver did not turn up and when I spoke to Phoenix Cars they said they didn’t have any record of the booking. They agreed to refund me the £170 and I provided my bank details but they haven’t refunded me despite chasing. I then had to get a train to hospital instead with an incredibly painful back. Please help."
"The driver did not turn up and when I spoke to Phoenix Cars they said they didn’t have any record of the booking. They agreed to refund me the £170 and I provided my bank details but they haven’t refunded me despite chasing. I then had to get a train to hospital instead with an incredibly painful back. Please help."
"Perfect! Thanks "
"The driver was punctual, polite and helpful."
"Really friendly service, fast and on time "
"Thank you - great trip all around."
"Driver was not able to take me to final destination due to time constraints. "
"Great journey, thank you!"
"Really nice car and the Driver was very friendly. He took care while dealing with us during covid."
"Happy "
"Everything was fine "
"All good ... Driver was late due to an accident but everything else went well"
"Driver called saying he was 20 minutes late. An hour later, the controller pressured me to meet the driver at a different location and for me to get there by Uber. The location was miles away in the opposite direction I needed to go. Eventually I decided to cancel this booking but they refused a refund (£130). Finally met the driver almost 90 minutes later than expected and the V class was uncomfortable and sub standard. Avoid this company at all costs. Controller was rude and aggressive. "
"i specifically ordered a V class for its space and comfort for my bad back. The ford has seats that don’t move. They are fixed permanently bolt upright, stiff and uncomfortable. "
"The driver got stuck in traffic on the way to us. However the company did call before the time to let us know. "
"Really pleased with service "
"Great experience "
"I am very dissapointed for the service as I have asked for an invoice twice already and it has not been sent to me and I realy need it for my job."
"Hi there, I cancelled but have yet to receive a refund. Otherwise the service was great thanks. Kyle "
"Really good service, very friendly and got in touch before the journey to make sure we had everything we needed"
"Our driver was excellent! He arrived, immediately put a mask on, and when he saw we were bringing the luggage he walked up the stairs to lend us a hand. He was very friendly, professional, and went out of his way to help us retrieve a set of keys for the airbnb where we were staying. Would love to book this specific driver in the future."
"Very good service, thanks"
"Very friendly and efficient service. The vehicle was clean and the driver was extremely helpful. I could not have asked for more. I will definitely use them again. "
"Good service but the driver has asked me to pay £4 to stop close to the airport or else I needed to walk - with 3 children and the suitcases. So be informed as the rate cannot be compared with other companies, not asking for more money."
"I was charged for waiting time due to flight delay and slow immigration processing although I provided the flight details. The company should provide the mobile number of the driver for easy communication."
"I was charged for waiting time due to flight delay and slow immigration processing although I provided the flight details. The company should provide the mobile number of the driver for easy communication."
"."
"Easy communication, good vehicle, the driver was on time, smooth driving experience. All absolutely on point. Will use again."
"I had to pay extra as the company charged me due to the flight delay despite me calling and requesting a delay in time due to the flight delay in departure."
"Nothing went wrong. All brilliant . The driver was so polite and cooperative. the vehicle was 6 seaters and worked perfectly "
"Nothing went wrong. The driver called me to inform me that he was ready for pick up and told me where to meet him. "
"On time and good service"
"Excellent service! Great driver too!"
"Great driver and communication. Really easy to use."
"Driver was friendly and polite, car was comfortable and clean, service on time."
"Incredibly helpful driver. Our luggage was larger than expected but the driver was very helpful managing to squeeze it in"
"The booking process was very easy and smooth. Notifications were clear and made the process easy. We knew we would have a lot of baggage and did our best to indicate this and order a large vehicle. While our baggage was more than we indicated it easily fitted. The company took offence to this and were very rude about the excess luggage. I was effectively scolded and treated like a criminal. They indicated they would charge an extra 20 pounds for the extra luggage which I agreed to. We had no issue paying extra but the way they went about it made the journey very unpleasant. When we gave the driver a 20 pound tip he didn't thank us and was distant. We will never book with them again. The only positives were that he arrived on time and he drove safely."
"I was asked 20£ more to be given to the driver because they said the Mercedes V class was not Vito or similar and they provided what was judged convenient for the journey. I’m complaining only for the fact that the change was told slightly before travel-and the money was requested by hand and not through debit card as the booking itself, which lead me to think it was not the correct way to do it. "
"It was such an amazing experience I would recommend this to my friends. Everything was perfect the driver was a great respectful and helpful man. "
"Very punctual and very helpful..the car very spacey..good for our enormous luggages"
"Quick and Efficient and very understanding with the current situation. Helped us with all our luggage 10 cases. Very quite got the job done. Tip given direct to driver"
"Driver was a top chap. Good bloke "
"Driver called me as we landed so I was happy he would be there to collect us quickly, but he couldn't find his way into the car park as there were road blockages. He kept calling me to tell me he was lost, so I was updated, but in the end I ended up running out into the road to look for him and found him finally (still not in the car park) after over 30 minutes. I understand that road blockages and diversions are unexpected but lots of other cabs did the same thing and managed to find their way into the Car park. It was a frustrating end to a difficult day."
"The driver charged me an extra £20 pounds because there was one more passenger and we had luggage but your website stated we did not need to declare number of luggage. There was 1 more passenger I am aware of this but the vehicle I ordered was big enough to hold more passengers then those in the car so felt this view to the situation was a little unfair. I paid the extra £20 to keep the peace after being put on the spot by the driver but will not be using your services again or recommending you to any family or friends. The driver stating if he knew he had to stop at brick lane as part of the journey he would never haven taken this job as he will get home late was a very unprofessional manner to behave in. I paid for the the journey so don’t really understand his issue anyhow throughly disappointed overall. "
"Every thing was very good communication and timing, Vehicle was clean and comfortable."
"The Driver was delightful and easy to discuss with as we were delayed. Very Happy with the service. Will definitely use the service again"
"Pleasant experience "
"Agreed to meet at more convenient location"
"Very good!"
"Top service!"
"excellent service."
"On time on airport, shortest way to hotel, clean van, kind driver."
"Very reliable, safe good value service. I will recommend. "
"Hi, This was a very bad experience. They charged £40 for the waiting. I booked the cab at 8:30 PM and I boarded the cab at 10 pm. So according to policy it should be 20 pounds as 30 minutes waiting is allowed and after that 5 pounds for each 15 minutes. Please do the needful for the same. Thanks, Harsh Gupta "
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"Lovely driver. Very pleased with trip"
"Great service, on time and professional. Safe drive and highly recommended"
"I’m very please with the driver ando also very pleased with the refund on the journey i booked by mistake. I really appreciate and will continue to use your services. "
"Great service and will use them again!"
"100# perfect "
"great"
"All perfect time services info"
"Vehicle provided was a Mercedes vito not a V class as it was much smaller so we were very cramped and not all sat together!!! The driver was late making us late to the work event!! Only good points were the driver got us there eventually and did let us off to use the toilet "
"Very kind and I will use it again "
"All was perfect except that I never received a reply to my comment upon booking and I had to call the company to find out about it. So the follow up was not done. But all the rest good! "
"Excellent, will use again."
"Lovely driver. Excellent service. "
"We didn’t get the Merc Viano as booked"
"Good service but overpriced "
"Everything was just great from being on time to being helpful and kind. Thank you."
"Driver was a bit rude that we had to return because we had forgotten something, even though we did pay him extra and asked him nicely "
"Excellent driver really friendly. "
"Driver quite rude on arrival as post code sent him to wrong address even though it was correct "
"Smooth quiet drive home - very good"
"Driver was very helpful, service was very good, car was very clean."
"Well done "
"I called and asked to bring my booking forward from 2.30am to 11.30pm at around 9pm. They said no problem sent a car which turned out to be a 5 seater then accused me of not already paying and demand I paid another 140 otherwise I'm kicked out on streets of London. No one is answering the phone to sort this out. Basically robbery. "
"I called and asked to bring my booking forward from 2.30am to 11.30pm at around 9pm. They said no problem sent a car which turned out to be a 5 seater then accused me of not already paying and demand I paid another 140 otherwise I'm kicked out on streets of London. No one is answering the phone to sort this out. Basically robbery. "
"Caught in traffic so we had to abort taxi ride and ask to be taken to a railway station so we could complete the journey on time."
"Caught in traffic so we had to abort taxi ride and ask to be taken to a railway station so we could complete the journey on time."
"Great communication, lovely car and very friendly polite driver. "
"We paid circa £30.00 more for 'VIP' when I could have paid you £30.00 less for the same vehicle and service. When I queried this with you, I was advised the 'VIP' would be for water/newspaper etc. and our driver would be suited. This wasn't the case at all. If we are not reimbursed the difference we will simply not use your service again. Very misleading. "
"We paid circa £30.00 more for 'VIP' when I could have paid you £30.00 less for the same vehicle and service. When I queried this with you, I was advised the 'VIP' would be for water/newspaper etc. and our driver would be suited. This wasn't the case at all. If we are not reimbursed the difference we will simply not use your service again. Very misleading. "
"The driver was not at the arrivals exit, we need to find it at the parking. It was not easy and we lose a lot of time."
"As a man travelling alone on business I booked an E-Class for the long journey. Fair to say I was surprised when a 8 seater van with extra luggage space turned up. I was travelling alone with a small rucksack. So I didn’t get what I expected. The driver was very professional however and a nice guy. The journey was very fuss-free which I greatly appreciated. "
"Good safe driver, helpful, polite. Great trip "
"Fantastic service and very professional driver."
"Our driver was very nice and friendly"
"He was early and very pleasant. We all fit with our luggage without issue"
"Driver communicated well, efficient, great service"
"Good service"
"Driver was supposed to pick up at 4:45pm, didn't get to the pick up point until 5:15"
"The driver was waiting outside the terminal (I presume to avoid parking fees). I thought this was extremely poor and what I had agreed. This was a work event and started with a poor experience for guests having to chase the driver on the drop off area although pick up is not allowed. Bad for company reputation - most likely not to use the service again"
"good service."
"Driver was good. "
"Driver was early and got everyone home safely "
"Excellent service"
"very helpful driver"
"The vehicle came around 20 minutes late."
"all good"
" Very good service "
"Good drive "
"Not mercedes or BMW the otherone was okey and comfortible. It was difficould to understand phoneservice assistans when I called For information about if your company could provide a drifer for the task, the sekond time I called it was better. "
"Great service again"
"A really good service,good communication,on time and a very polite safe driver."
"Thank you for good service. "
"Very good"
"Very friendly"
"Thanks "
"Excellent "
"He wasn’t waiting in arrivals I had to ring 4 x before he got to arrivals "
"I was abit sceptical they would keep to time and arrive in a comfortable vehicle but this is a 5* company, driver arrived 10mins early, helped to load suitcases, was very patient and polite and boy it was a smooth almost 3hrs ride from Nottingham to London. Cant take you enough and will recommend and use again "
"Lovely experience and helpful driver "
"Perfect "
"great and very helpful"
"Went to wrong location but sorted by phone"
"On time and knowledgable with good local knowledge. "
"The only problem was trying to find the correct pick up point. The driver was in contact throughout but we found the airport layout a little confusing. It would have been easier for the driver to have meet us inside the arrivals hall and led us to his parked vehicle. Otherwise everything was perfect. Thanks"
"Excellent car, very good driver"
"Driver was helpful and nice personality."
"The driver didn't meet us in the terminal then told us to meet him in departures and when we went there he was in arrivals, it took around 40 mins to find him"
"Very good, no faults "
"He explained that it cost him to find the address. We arrived well at the airport."
"I was told the company would look at our arrival time and schedule an appropriate pickup time. The pickup time was scheduled for 3 hours after our arrival. I didn’t notice on the email. Told it was my fault. Charged for the trip. Called the company to get another cab to come immediately. No answer from the company. Just got onto a cab at the airport. And was charged again for the second cab that we were told was not coming. Buyer beware. Never again. "
"The driver was excellent, professional, helpful, and friendly. Helped make a special day (taking son to Uiversity) even more special, thanks."
"Trip was great... thanks "
"Excellent driver. Clean , comfortable vehicle"
"As previous comment, marvellous"
"As previous comment. Marvellous and thank you"
"We are so pleased we had you to look after us on our day. Thank you. We could not have had a better and kinder experience"
"There was traffic in the tunnel to Terminal 3 when driver was on his way to pick us up from Heathrow."
"Good."
"Everything was perfect"
"The driver was very friendly and a experienced driver. Thank you"
"Was 25 minutes late and didn’t answer any of our calls . We were loading up our cars as panicking about missing flight when he finally turned up and tried to say he had no signal ! Which wasn’t the case as the phone was ringing ... We then had to unload car again and when we finally got to airport he complained that I gave £7 in coins . Wouldn’t offer discount and was very rude . Won’t risk using it again which is a real shame as obviously we have to get back from airport in a couple of days !"
"driver stuck in traffic on our return journey,"
"I have paid for a certain type vehicle and not recieved what I paid for . 😔 Definitely not using your service again. On different note driver was very helpful and friendly i don't think he was aware of what I requested with TaxiCode seems company works like middle man that maximizes earnings and sends private hire cars to pick up customers I wasn't impressed 😔 I don't mind paying more for a service but when you don't receive what you paid for is very disappointing . "
"Driver made many turns in getting to the hotel that seemed unnecessary. Other than that it was fine."
"The driver arrived on time, booked Mercedez V Class however only get ford. Not happy with the driver. Take his sweet time to drive, took almost abt 2 hrs to arrive for the normel travel of abt 1 hrs 15 minutes. Stop to fuel th car for abt 10 mins. He alway on the phone either texting or make a call. Don’t feel save in the car."
"The driver arrived on time, booked Mercedez V Class however only get ford. Not happy with the driver. Take his sweet time to drive, took almost abt 2 hrs to arrive for the normel travel of abt 1 hrs 15 minutes. Stop to fuel th car for abt 10 mins. He alway on the phone either texting or make a call. Don’t feel save in the car."
"Vehicle very nice Mercedes V class driver on time very courteous and provided excellent service."
"We will use it again, Thank you"
"The driver is potite and ontime."
"..."
"Very good"
"When the driver picked us up we went to level 2 but he couldn’t find the car and he went of to find it. He came back and it was parked on level 3!! When we started to drive and the brake pads on the car was screeching really loud I said to the driver about it and he said it only just started screeching that morning and he had booked the car in. Did I feel safe on the 30 mile drive home... no!"
"When the driver picked us up we went to level 2 but he couldn’t find the car and he went of to find it. He came back and it was parked on level 3!! When we started to drive and the brake pads on the car was screeching really loud I said to the driver about it and he said it only just started screeching that morning and he had booked the car in. Did I feel safe on the 30 mile drive home... no!"
"It’s amazing trip, i felt relaxed. The driver was very nice and gentle. Thanks "
"Very, very happy with the driver"
"Great all round service "
"No driver seen !!! Terrible service"
"Excellent communications. Driver was on time and where we agreed to meet. Very satisfied. Many Thanks"
"Excellent driver."
"Good service "
"It wasn’t exactly a minibus MVP instead Very uncomfortable car the seats were upright the entire time and won’t even tilt a wee bit! Otherwise the driver was a gentleman and helped us with baggages as well! However the amount paid wasn’t worth the experience "
"It was a good ride. Got to my destination in good time. "
"Driver contacted us to advise traffic was bad, however he still made it well before the scheduled time. I appreciated the call."
"Driver was late"
"Very good "
"Very good "
"Taxi driver was very nice to our family and he came to our place early so we didn’t waste a time."
"Very Professional service"
"The driver couldn't find the pick up point in Bristol even though i had spoken to the head office the day before and sent a map with a dropped pin location so that wasn't obviously passed to the driver. But the driver called me and was patient in finding the location. He waited an extra 30 mins for us as our event ran over slightly in London. The vehicle was nice and comfortable and cool."
"The driver couldn't find the pick up point in Bristol even though i had spoken to the head office the day before and sent a map with a dropped pin location so that wasn't obviously passed to the driver. But the driver called me and was patient in finding the location. He waited an extra 30 mins for us as our event ran over slightly in London. The vehicle was nice and comfortable and cool."
"The driver couldn't find the pick up point in Bristol even though i had spoken to the head office the day before and sent a map with a dropped pin location so that wasn't obviously passed to the driver. But the driver called me and was patient in finding the location. He waited an extra 30 mins for us as our event ran over slightly in London. The vehicle was nice and comfortable and cool."
"Driver said there was an accident en route to us. He was, however, over 30 minutes late causing us some anxiety as we had a plane to catch. We did get on the flight, but had to rush instead of being comfortably on time."
"You cancelled the minibus for our evening trip with short notice. Spoke to your desk in the morning and they assured me the booking was complete. Left us in Henley having to get a number of smaller taxis. Very unprofessional."
"Excellent service"
"Wasn’t able to amend the departure time because the company wouldn’t pick up the telephone even though I tried to get through many times "